> ## Documentation Index
> Fetch the complete documentation index at: https://docs.guino.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Guino on Discord

> Connect your account, get support, and check your library — all without leaving Discord.

The Guino Discord server is where the community hangs out and where support actually
happens. Once you are a member, a few commands connect it to your Guino account.

<Note>
  These commands only work inside the official Guino Discord server, and only for
  your own account. Nothing here needs you to know anything technical — just type
  the command and follow the prompts.
</Note>

## Connect your account

Run **`/link`** in any channel. It gives you a button that connects your Discord
account to your Guino account, the same way you would sign in anywhere else.

Once connected:

* Support staff can see your plan and account details automatically when you open a
  ticket, so you do not have to explain your setup every time.
* You get access to the library commands below.
* Your Discord role updates to match your current Guino plan, and updates again if
  your plan ever changes.

Run **`/unlink`** at any time to disconnect. Your Guino account itself is untouched —
this only removes the connection to Discord.

## Get support

Look for the support channel and click **Open a Ticket**. You will be asked to:

<Steps>
  <Step title="Pick a category">
    Account or login, billing, a specific Guino tool, a bug, a feature idea, or
    something else.
  </Step>

  <Step title="Describe what's going on">
    A short subject and what happened or what you need help with. If it is a bug,
    include the steps that led to it — that is the single biggest thing that speeds
    up a fix.
  </Step>

  <Step title="Get a private channel">
    Only you and the support team can see it. If your account is linked, your plan
    and account details are already there when a staff member opens the channel —
    you will not be asked to repeat them.
  </Step>
</Steps>

<Note>
  You can only have one open ticket per category at a time. If you already have one
  open, the bot points you back to it instead of creating a duplicate.
</Note>

## Check your library from Discord

If your account is linked, these commands read your own Igloo library and reply so
that only you can see the answer:

| Command     | What it shows you                                                                                                        |
| ----------- | ------------------------------------------------------------------------------------------------------------------------ |
| `/igloo`    | A quick snapshot: how many products you have added, how many are filmed, written, and published, plus your storage usage |
| `/unused`   | Products you have filmed but never published a review for — the shortlist of what to work on next                        |
| `/products` | Your whole library, a page at a time                                                                                     |
| `/product`  | One product's status, by its Amazon ASIN or Guino product ID                                                             |

<Warning>
  These commands only work once you have connected your account with `/link`. If you
  have not, the bot tells you to link first rather than showing anyone else's data.
</Warning>

## Related

<CardGroup cols={2}>
  <Card title="Igloo" icon="box-archive" href="/pilots/igloo">
    What Igloo stores and how the pilots use it.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/reference/troubleshooting">
    Common issues and what to check before opening a ticket.
  </Card>
</CardGroup>