> ## Documentation Index
> Fetch the complete documentation index at: https://docs.guino.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Known quirks and the things people hit most often.

<AccordionGroup>
  <Accordion title="My published page earns nothing, but it looks fine" icon="tag">
    Almost always the affiliate tag. New accounts start with a placeholder tag that belongs
    to nobody, and a page published with it works perfectly in every visible way while
    crediting no one.

    Click one of your own product links and look at the address you land on. If it does not
    end with your Associates tracking ID, fix it, then **publish each affected page again**.
    Changing your tag does not rewrite pages that are already live.

    Full instructions: [Set your affiliate tag](/start/affiliate-tag).
  </Accordion>

  <Accordion title="The Publish button is missing or replaced by an upgrade prompt" icon="lock">
    You are on the Free plan. Free accounts can run the entire pipeline and edit freely,
    but publishing needs a paid plan.

    Nothing is lost. Your draft is kept and publishes as it is once you upgrade. See
    [Plans and billing](/start/plans-and-billing).
  </Accordion>

  <Accordion title="My billing page says Guino Starter but I bought Guino Creator" icon="credit-card">
    A known labelling issue. Creator, Pro, and Scale are the current names. Internally
    Guino still uses the older names Starter and Growth in a few places, so you may see
    **Guino Starter** where you expect Creator, and **Guino Growth** where you expect
    Scale.

    Your plan and your entitlements are correct. Only the label is wrong.
  </Accordion>

  <Accordion title="I edited my page but the live version has not changed" icon="globe">
    Working as intended. Editing saves to a draft, and your live page keeps showing the
    version you last published.

    Press Publish again. This applies to review edits, website and theme changes, and a
    changed affiliate tag. See [Publishing](/studio/publishing).
  </Accordion>

  <Accordion title="My clip is shorter than my video" icon="film">
    ClipPilot uses the first three minutes of the source. A social clip is never a full
    review.

    If the moment you want sits later than that, trim the video before uploading or upload
    a shorter cut specifically for ClipPilot. See [ClipPilot](/pilots/clippilot).
  </Accordion>

  <Accordion title="My clip has no captions" icon="closed-captioning">
    Captions are built from the transcript, so ClipPilot needs a transcript to burn them
    in. Run [ContentPilot](/pilots/contentpilot) on that product first, then generate the
    clip.

    If captions are still missing after that, the uncaptioned clip is still produced and
    usable, so you are not left with nothing.
  </Accordion>

  <Accordion title="My page statistics split in two after I renamed it" icon="chart-line">
    Views and clicks stay recorded against whichever address they happened on, so a renamed
    page shows its history in two pieces.

    Old links still work and still reach the page. Only the reporting is split. Avoid
    renaming pages that are already performing well.
  </Accordion>

  <Accordion title="I am out of Igloo storage" icon="box-archive">
    Free accounts are capped at 2 GB. Igloo shows a breakdown by category, and source video
    is almost always the bulk of it.

    The quickest win is removing source videos for products you have already published,
    clipped, and listed. Your article and screenshots stay live without the original file.
  </Accordion>

  <Accordion title="My eBay listing did not publish" icon="tag">
    Usually business policies. eBay requires a payment, shipping, and returns policy on
    every listing, and refuses to publish without them.

    Connecting your account only reads your existing policies. Creating a starter set is a
    separate step you have to choose, because those are your commercial terms. See
    [ListingPilot](/pilots/listingpilot).
  </Accordion>

  <Accordion title="Guino shows Unavailable instead of a number" icon="circle-info">
    Deliberate. Guino does not have a measurement for that figure right now, so it says so.

    Showing `0` would be indistinguishable from a real zero, and a fabricated zero is
    worse than an honest gap. If a number is on screen in Guino, something measured it.
  </Accordion>

  <Accordion title="Where do I see what I have actually earned" icon="dollar-sign">
    Your Amazon Associates dashboard, not Guino.

    Amazon reports commissions only to you. Guino can see that a visitor clicked through
    and nothing after that, so it cannot show earnings or a conversion rate and does not
    estimate either. See [Views and clicks](/business/analytics).
  </Accordion>

  <Accordion title="Formatting buttons in the older editor do nothing" icon="bold">
    The bold, italic, and underline buttons in the legacy article editor are not wired up
    yet. Write in the [Review Editor](/studio/review-editor) in Guino Studio, which is the
    current editing surface.
  </Accordion>
</AccordionGroup>

## Still stuck

Note what you were doing, which product it involved, and whether the page in question is
a draft or published. Those three facts resolve most reports immediately.